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Frequently Asked Questions
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Is it possible to reserve a specific make/model of vehicle?
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What age must I be to rent a car?
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What documentation do I need on collection of car?
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When is a booking confirmed?
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How much deposit is required?
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Do I need to buy insurance if I have credit card coverage?
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What additional insurance options are there in Ireland?
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Can I have more than one driver?
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What is the excess (liability) on my rental?
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Is there a charge for picking up and returning to a different
location in the same country?
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Can I drive to neighbouring countries?
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What is your Cancellation/Amendment policy?
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What do I do in the event of an accident?
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How do I enable cookies?
Is it possible to reserve a specific make/model of vehicle?
We will make every effort to supply the reserved model of
vehicle. However, it is impossible for us to guarantee that a
specific model will be provided. If the make/model of vehicle
that you booked is not available then the rental agent will
supply a suitable alternative from the same vehicle group
classification or from a larger group.
What age must I be to rent a car?
The minimum age in most countries is 25 with the maximum age
being generally 70. Hirers must be a minimum of 30 years of age
to hire a vehicle (minivans & luxury cars). Please note
different agents have different age groups when booking, the
site will inform you of these when booking.
If you are over 21 and under 75 please contact
agegroup@citycarrentals.com
with specific request and we will check with the local agent.
What documentation do I need on collection of car?
On collection of your vehicle you need your rental voucher,
which you will have received by email when your reservation was
confirmed. A full valid driver's licence for a minimum of 2
years and a major credit card in the drivers name. An
International driving licence/permit is only acceptable when
supplied with a licence from your permanent residency.
We can not be held responsible for rentals rejected if you do
not present your voucher at rental desk. You must retain all
your rental documents if you have a query regarding your
reservation.
When is a booking confirmed?
A reservation is only confirmed once credit card details have
been supplied and you receive a reservation voucher from Argus.
This voucher must be produced on collection of your vehicle.
How much deposit is required when booking vehicle?
For the majority of booking 20% of the rental is taken, when you
book the vehicle online. However, in some cases depending on
country or availability the full rental amount is taken. If you
want exact details, please contact
deposit@citycarrentals.com with
your collection point and group of vehicle, for exact amount.
Do I need to buy insurance if I have credit card coverage?
CDW (Collision Damage Waiver Insurance) is included in all
rates. If you wish to decline this insurance, please note We
will not deal with foreign policies or credit card companies in
the event of damages to the hired vehicle. Renters will have to
pay for damages on return of vehicle and We will issue them
copies of all paperwork so they may make the claim themselves.
Please note if you wish to decline CDW you need to contact us
direct at declinecdw@citycarrentals.com as some agents will not
accept substitutes for CDW.
What additional insurance options are there in Ireland?
SDW Insurance:
By purchasing SDW your liability for damages done to the vehicle
is reduced. Please note SDW insurance is not available for some
countries.
Northern Ireland Insurance:
If you wish to travel to Northern Ireland, some agents have an
additional insurance charge of €25.50 plus VAT per vehicle.
Please note all the above Insurance options are paid on
collection of vehicle they can not be paid in advance
Can I have more than one driver?
All rates quoted include one driver only. All extra drivers are
subject to the same age and licence requirements as the hirer of
the vehicle. Generally there is a maximum of two drivers per
vehicle. The charge for an additional driver varies from agent
to agent starting at €6.00 upwards per day for the smaller
vehicles.
What is the excess (liability) on my rental?
When booked online, Collision Damage Waiver Insurance is
included in the rental, in the event of the car being damaged
the driver is responsible for an Insurance Excess. These vary
from agent to agent, please find (guideline only) figures below:
Group Type
Groups
Excess
Manual Cars
A-C
Approx Euro 700.00
Automatics & Stationwagons
D-F, J-L
Approx Euro 700.00
MPVs & Luxury Cars
H, I, M, N, O, P
Approx Euro 1200.00
Is there a charge for picking up and returning to a different
location in the same country?
Each rental location supplies their own vehicles. Therefore, a
drop off charge applies when a car is left in a different
location to where it was collected. These charges are shown at
the top of the quotation page when you select your locations.
Can I drive to neighbouring countries?
Vehicles can't be taken outside of the Country where they were
collected from. Please ask agent at location when collecting in
case they have reviewed these terms or contact
oneway@citycarrentals.com
What is your Cancellation/Amendment policy?
Amendments to a booking will be subject to a €25.00 amendment
fee. All cancellations must be made in writing or faxed to 00
353 1 490 6328 (and vouchers returned by post) and will only
take effect from the date it was received in writing.
Cancellation Charges
28 days plus €50.00
28 days - 8 days 50% of Rental
14 days - 8 days 70% of Rental
7 days or less 100% of Rental
No Show 100% of Rental
* Please note that the prices quoted are standard and may be
subject to change.
What do I do in the event of an accident?
The renter will be required to inform the rental agent
immediately of any accident.
The renter must take the following measures:
Obtain complete details of the persons involved in the accident
as well as of any possible witnesses.
Immediately provide the rental agent with all the details
regarding the accident, which may be of use.
Immediately notify the authorities if the third party should be
investigated or in the event of injured persons.
Do not leave the vehicle without taking correct measures to
protect and safeguard it.
PLEASE NOTE NO REFUNDS WILL BE MADE FOR A RESERVATION, IF
VEHICLES HAVE BEEN INVOLVED IN AN ACCIDENT.
How do I enable cookies?
Microsoft Internet Explorer 6.x
Microsoft Internet Explorer 5.x
Microsoft Internet Explorer 4.x
Netscape 6.x
Netscape Communicator 4.x
1. Microsoft Internet Explorer 6.x
On the browser menu, go to Tools and select Internet Options.
Then go to Privacy (tabs).
Adjust preset settings so that cookies are enabled or click on
Advanced to customise the settings.
Then click OK for each window and click Refresh on the browser
menu when you return to the webpage.
2. Microsoft Internet Explorer 5.x
Select "Internet Options" from the Tools menu.
Click on the "Security" tab.
Click "Custom Level" button.
Scroll down to the "Cookies" section.
To enable:
Set "Allow cookies that are stored on your computer" to
"Enable".
Set "Allow per-session cookies" to "Enable".
Click "OK".
3. Microsoft Internet Explorer 4.x
Select "Internet Options" from the View menu.
Click on the "Advanced" tab.
Scroll down to find "Cookies" within the "Security" section.
To enable:
Select "Always accept cookies".
Click "OK".
4. Netscape 6.x
On the browser menu, go to Edit and select Preferences.
Click on the arrow next to Advanced in the left hand menu and
click Cookies.
Select Enable all cookies or Enable cookies for the originating
website only.
Then click OK and click Reload on the browser menu when you
return to the webpage.
5. Netscape Communicator 4.x
Select "Preferences" from the Edit menu.
Find the "Cookies" section in the "Advanced" category.
To enable:
Select "Accept all cookies" (or "Enable all cookies").
Click "OK".
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